Shipping policy

During the COVID 19 epidemic we decided to ship international packages with tracked delivery only. We offer free delivery for orders over £100 (€110, $130 with the current currency conversion) ~ voucher code: CRYSTAL_CLEAR

UK orders under £50 are shipped via normal 2nd class post. If you prefer another shipping method please select the signed for option at check out.

We decline responsibility for custom charges which will have to be paid by the customer in full. If the package gets lost we will be happy to send a replacement or, in the case of the item being unavailable, we'll be able to send a refund.

Unfortunately we are not able to insure all packages will get delivered within a certain time frame as delivery is out of our control. We are able to provide some guidelines for delivery times but please keep in mind these might vary depending on customs and busy periods. Please also note that on top of delivery times there is a 3 to 5 working days processing time for your order, especially for made to order items.

Delivery time guidelines: 

AUSTRALIA AND MIDDLE EAST: 3/5 weeks

USA & CANADA: 1/4 weeks
EUROPE: 1/2 weeks
UK: 1/3 working days