All our products are handmade and unique so they can be more or less perfect for some customers. We understand that.
If you're not happy with the product we are not happy either.
If you're not satisfied with your order we are happy with a return within 14 days from delivery.
Customer will be required to pay for return unless we sent out a faulty, damaged or the wrong item. The item needs to be returned unused and in good condition. Please note "RETURN" on a custom form if sending from abroad.
If the item has been used we reserve the right to deduce the amount from the refund.
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 3 hours of purchase
Shipping times: Please note that shipping times may very due to several reasons (customs, busy periods etc) but these are the guidelines
AUSTRALIA AND MIDLLE EAST: 3/5 weeks
USA & CANADA: 1/4 weeks
EUROPE: 1/2 weeks
UK: 1/3 working days
COVID 19 UPDATES, will I get my order safely?
Due to the current worldwide situation Golden Datura is unfortunately unable to offer a Free shipping guarantee or un-tracked postage prices. We now ship everything with track postage because package might take longer to arrive, this way you can securely check the progress of your order. However we charge a flat rate for shipping so you can buy multiple pairs to recover the cost of shipping.
Please note that delays are sometimes to be expected and please get in touch if you're concerned about your package delivery.
GETTING IN TOUCH
If there is any problem with your order please contact us directly (through contact form on the website) or at firstname.lastname@example.org
We will try and create a satisfactory experience to all our customers!
I CAN'T AFFORD IT
Handmade items are beautiful but a bit pricey for some pockets. Please contact us if you're in a special situation, we have discount vouchers available or we can offer payment plans
To fulfil your order, you must provide me with certain information (which you authorised Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, GD&CRAFTS LTD, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.